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serviceRemote - TeleService-Lösung der Zukunft

Service Solutions serviceRemote

Service Solutions serviceRemote

Your TeleService connection

Our HOMAG service experts are available by telephone to answer any questions you may have about machine technology. With serviceRemote, we are now raising our TeleService solution to a higher level of technology. As usual, you will continue to contact our experts via the ServiceBoard app, via telephone or via email. However, you benefit from an even faster and more future-proof technology for our TeleService.

Highlights

HOMAG Fernservice – so fern und doch so nah!

Fast and more focused assistance: based on the latest, future-proof technology, we successfully solve over 92% of incidents with our TeleService.

Even faster help with machine downtime with serviceRemote

Production can be resumed faster: The tapio connection offers advanced functionality and provides information that enables quick analysis by our TeleService experts.

Our innovative technology, as part of the “Predictive Diagnosis” product, and continuous developments enable even faster assistance for users, always based on the latest safety technologies.

Predictive Maintenance: Our innovative technology within our product “Predictive Diagnosis” and continuous improvements enables even faster assistance for the user, always based on the latest security technologies.

In the free application “serviceAssist Classic” you get a clear overview in which you can view the history of all your remote connections

Overview of all remote connections: In the free application “serviceAssist Classic” you get a clear view where you can see the history of all your remote connections. Sorted by machines, access times and duration.

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  • Fast, solution-oriented, effective: Over 92% of incidents can be solved by our TeleService.
  • Even faster assistance in case of machine downtime by using serviceRemote
  • Clear presentation of your diagnostic history, where you can view all your remote connections.

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Technical Data

serviceRemote replaces our existing TeleServiceNet and is installed as standard on all new single machines with a Windows operating system. You set the serviceRemote connection up in your tapio account by defining the respective machine in your customer account and assigning the free serviceRemote license to this machine.

 

BrowserCommon browsers for setup via tapio
Internet access (DSL, UTMS, LTE)at least 5 Mbit
recommended 50 Mbit
Is this product available in your country?Take a look at the availability here.

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serviceRemote

The TeleService solution of the future