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The TeleService solution of the future

modern teleservice connection. Users simply contact TeleService employees as usual, either via the ServiceBoard App, by telephone or by email. The advantage? Users receive faster and more focused assistance [...] machine faults. No surprises. Keep an eye on everything: The perfect combination: iPackage and the ServiceBoard App A machine failing unexpectedly and bringing production to a standstill is a never a good situation [...] TeleService, iPackage offers users an annual inspection—including travel costs and access to the ServiceBoard App—giving you everything you need to not only identify signs of wear and the need for maintenance

iPackage service contract: The complete After-Sales Package for woodworking shops

operation. Alongside a flat-rate teleservice contract, the iPackage also gives users access to the ServiceBoard app and includes an annual inspection with travel costs included. Productivity guaranteed Users [...] for any questions customers might have relating to machine technology. This is also where the ServiceBoard app comes in; the app allows customers to live stream any service incidents to the Service Center [...] identify any errors in a matter of minutes and—in most cases—rectify them at the same time. The ServiceBoard app is also capable of instantly providing information on the move, such as instructions, videos

ServiceBoard

for a customer service phone number. Our tip for more flexibility with service cases — use the ServiceBoard from tapio. Service requests and tickets can be created quickly and easily via the web app. After [...] as the service case has been successfully resolved, the solution is automatically documented in ServiceBoard — this information is then accessible to all employees at all times, so that future cases can

Extensive service and professional support

modern, future-proof technology. Customers contact HOMAG teleservice employees as usual, via the ServiceBoard app, by telephone or by email. However, customers now have the advantage of faster and more specific [...] woodworking shops. This all-round worry-free package combines the teleservice flat rate with the ServiceBoard app and an annual inspection, including travel costs, all at an outstanding price-performance [...] available by telephone to answer any questions customers may have about machine technology. The ServiceBoard app provides support by means of video diagnostics and easy transmission of the service incident

serviceRemote

solution to a higher level of technology. As usual, you will continue to contact our experts via the ServiceBoard app, via telephone or via email. However, you benefit from an even faster and more future-proof

Taking Industry 4.0 to the next level: Accelerating digitalisation in the Asian market

facility via a mobile phone, tablet or even a smartwatch. ServiceBoard: Direct Service Contact Application A part of the tapio ecosystem, the ServiceBoard application enables users to report and broadcast service [...] to harness this digital prowess in a scalable and sustainable manner. With the introduction of ServiceBoard, which is part of the tapio digital ecosystem, as well as HOMAG CUBE and several digital assistants [...] swift troubleshooting and issue resolution via video diagnosis and screen-sharing functions. “The ServiceBoard app is a big pain relief for us – especially with regards to documenting service tickets. I would

tapio – Joint applications solve real customer problems

an impressive response. tapio will also present its initial product in a new look. With the new ServiceBoard as a web application, customers now have the option of creating and managing tickets directly [...] and quickly. And thanks to the automatic interaction between HOMAG serviceAssist and the tapio ServiceBoard, it is now even easier for users to save time and costs.

Digital Support Apps

may be transmitted to Google. Activate YouTube » Privacy Policy ServiceBoard App: Your direct line to the HOMAG Service Team The ServiceBoard App allows a rapid identification of errors, direct connection [...] you suitable, proven solutions — without direct support from a service employee. serviceAssist ServiceBoard — The app for machine servicing and maintenance This app enables rapid identification of errors [...] browser identifier and similar may be transmitted to Google. Activate YouTube » Privacy Policy The ServiceBoard App allows a rapid identification of errors, direct connection to the HOMAG contact person, and

Special Offer: The App-Plus Package, free with every new HOMAG machine

. As part of the App-Plus Package , you will receive five selected apps for each new machine: ServiceBoard , MachineBoard , serviceAssist and twinio are completely free of charge for you until the end

Maßarbeit – Issue 12 | 2024

Hendrik Albers has answered the most frequently asked questions for you. A special digital treat: ServiceBoard is currently available free of charge for you. As you can see, we have once again put together